The Prince William Crisis Receiving Center (CRC), located in the newly established Crisis Receiving Center Complex, is now open to walk-in clients. The center operates under Connections Health Solutions, which manages the facility through a contract with Prince William County.
Niisha Gordon, Strategic Account Manager for Connections Health Solutions, said, “The crisis receiving center offers immediate, compassionate behavioral health care 24/7/365. Individuals can walk into the center at any time to receive crisis care.”
Since its opening on October 28, 2025, and through January 6, 2026, the CRC has served 304 unique adults. Of those individuals, 164 required a higher level of care in the crisis stabilization unit. During its first month of operation, out-of-area placements for Prince William County residents dropped significantly from 43 percent to just 4 percent.
The addition of walk-in services expands the CRC’s mission by offering timely and comprehensive support for those experiencing behavioral health crises. The center provides services such as youth and adult crisis stabilization, short-term observation for up to 23 hours for both youth and adults, post-acute wraparound care, and coordinated referrals to Prince William Community Services.
A notable feature of the CRC’s approach is its use of “warm hand-offs.” This process ensures that after addressing an immediate behavioral health crisis, individuals are connected with appropriate follow-up care or resources before or at discharge. Discharge planners, peer support staff or providers may assist clients in transitioning to their next level of care.
Lisa Madron, Executive Director of Prince William Community Services stated: “Walk-in services make it easier for individuals and families to get help when they need it most. By offering immediate access to care, we can support people earlier, reduce barriers and help prevent crises from escalating.”
Officials expect that these new walk-in options will allow people in need to receive assistance more quickly while reducing dependence on hospital emergency departments. Individuals who might have previously sought help via law enforcement or emergency rooms now have direct access to behavioral health crisis support at the CRC.
The CRC serves Greater Prince William as well as Arlington County, Fairfax County, Loudoun County and the City of Alexandria. It also provides withdrawal management services for some people experiencing behavioral health crises related to alcohol or opioid use.
Facilities at the CRC include a stabilization unit equipped with 32 recliner chairs along with beds designed for both adults (16) and youth (16), supporting individuals aged twelve years or older during times of crisis.
For additional information about available community services in Prince William County visit https://www.pwcva.gov/cs.
